Refund & Cancellation Policy
Last updated: August 2026
We understand that plans can change. This policy explains how payments, cancellations, rescheduling and missed appointments are handled for paid Catherine Consulting & Wellness Limited (“CCW”) sessions.
Free Clarity Calls
There is no charge for the Free 15-Minute Clarity Call.
If you can no longer attend an agreed time, we ask that you inform CCW as soon as reasonably possible so the time can be made available to someone else.
Paid Sessions
Once payment has been made and a paid CCW session has been confirmed:
Payments are non-refundable.
Please therefore ensure that you wish to proceed before completing payment.
Rescheduling
If you are unable to attend your scheduled session, you may request to move it to another available date or time.
A rescheduling request should be made at least 24 hours before the scheduled session.
A paid session may be rescheduled once without an additional charge, subject to CCW's availability.
Any further request to reschedule the same session will be considered by CCW at its discretion.
Late Cancellations
Where a client cancels with less than 24 hours' notice, the payment remains non-refundable.
The session will ordinarily be treated as used unless CCW agrees otherwise because of exceptional circumstances.
Missed Sessions / No-Shows
If you do not attend your confirmed session and have not contacted CCW beforehand, the session will be treated as a no-show.
Payments for missed sessions are non-refundable and the session will not ordinarily be rescheduled without a new booking and payment.
Late Arrival
If you join a session late, CCW may still conduct the session during the remaining scheduled time where practical.
The session may not be extended beyond its original ending time because another appointment may follow.
If CCW Needs to Reschedule
Occasionally, circumstances may require CCW to change an agreed session time. If CCW needs to reschedule, we will contact you and offer an alternative available time.
If CCW Cannot Provide the Paid Session
If CCW cancels a paid session and cannot provide a reasonable alternative, the client will be entitled to receive a refund of the amount paid for that session.
Payment Provider Charges
Where a refund is required because CCW cannot provide the paid service, the amount and method of refund may be subject to the payment provider's processing rules. CCW will not intentionally deduct additional fees except where an unavoidable third-party payment-processing charge applies and applicable law permits it.
Contact
For cancellation or rescheduling requests, contact:
or use CCW's official WhatsApp contact.
Where possible, include your name and scheduled session details so we can identify the booking.